Front Office Senior Supervisor - Manchester, United Kingdom - Marriott Manchester Victoria and Albert Hotel

Marriott Manchester Victoria and Albert Hotel

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We're in 133 countries and territories, and we're still growing. Unmatched opportunities await you The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities.

The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.

We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests.

We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Benefits:

Meals & refreshments on duty

Uniforms

Complimentary car parking

Bike to work scheme

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

Lead and direct all front office staff with guidance by the Front of House manager in the execution of their duties to maximise the operational efficiency of the area.

Ensure, together with the Front of House manager, that the highest level of service is provided to all guests and clients of the hotel by front office staff to maximise guest satisfaction.

Effectively monitor and review all departmental standards as well as policies and procedures of the hotel.

Driving enrolment for Marriott Bonvoy loyalty program

Motivate the team to maximise revenue through proactive upsells and room reservations

Ensure that an effective structure of communication within the department is established and maintained at all times to ensure that all staff members are fully aware of relevant information that pertains to their role as well as all promotions within the hotel and the company worldwide.

Be fully conversant with all legislation in respect of hotel sales, practical employment law, payment of services, registration of guests, security procedures and data protection and ensure they are complied with at all times.

Ensure that all control procedures pertaining to the processing of revenue are adhered to at all times including an accurate log of checks.

Any discrepancies are reported in the correct manner.

Be aware of the importance of cost control in order to respect the departmental budget and make sure that VIP and welcome gifts as well as stationary are not wasted.

Work closely with the FOM, Reservations Manager and DOS in order to maximise room yield and profitability and to meet the budget/forecast

What we are looking for
A warm and genuine individual who enjoys putting people first

Team first attitude and good leadership skills

Experience of managing a front office team, ideally in a similar sized minimum 4-star branded hotel

Financial awareness

Ability to work under pressure in a challenging environment

Commitment to delivering a high level of guest service

Positive attitude and exceptional communication skills

Flexibility to respond quickly and positively to a range of work situations

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

INDFOH