Customer Service - Tamworth, United Kingdom - Groomfield Recruitment Ltd

Groomfield Recruitment Ltd
Groomfield Recruitment Ltd
Verified Company
Tamworth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Groomfield Recruitment is looking for a
Customer Service Co-ordinator on behalf of their client based in
Fazeley, Tamworth.

This is maternity for 6 to 12 months

Pay:
£13.54 Per Hour (Annual Salary of £25,000)


Working Hours:
Monday to Thursday 08:30 to 17:30, Friday 08:30 to 13:00. (Friday you will be working from home)


Contract Length:6 to 12 Months (As this is maternity cover)


Duties Include:


  • Maintain an uptodate and accurate price list that is used for every order/inquiry
  • Updating sales order schedules and liaising with customers/account managers and works personnel regarding delivery requirements
  • Checking, resolving, and advising against order progress procedure
  • Preparing and issuing credit notes
  • Regular monitoring of quotations

Person Specification:


  • You would have also had previous experience in a customer service role or similar.
  • Strong IT skills particularly in Excel are crucial.
  • Training will be provided
  • Ability to work fastpaced when needed within the business

Job Overview:

Responsibilities:


  • Assist customers with product information, pricing, and availability
  • Process orders, returns, and exchanges accurately and efficiently
  • Upsell additional products or services to customers when appropriate
  • Maintain a high level of professionalism and customer service at all times

Experience:


  • Previous experience in a customer service role preferred
  • Strong data entry skills with attention to detail
  • Excellent phone etiquette and communication skills
  • Ability to analyze customer needs and offer solutions
  • Bilingual proficiency in English and Spanish is a plus
  • Multilingual abilities are advantageous
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer service and have the skills we are looking for, we encourage you to apply


Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 12 months


Pay:
£13.50 per hour

Expected hours: 35.5 per week


Benefits:


  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Experience:

- customer service: 1 year (required)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
cust-serv-nrg
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