Quality Change Manager - Redhill, United Kingdom - Reed Insurance

Reed Insurance

Verified Company

Redhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

**Quality Change & Transformation Manager - 12m FTC - to £70k

Range of excellent benefits**Quality Change and Transformation Manager on a 12 month fixed term contract to join the team leading on the scoping, re-design, implementation and embedding of the company quality framework.

This will make a significant contribution to ensuring that thecompany promotes and delivers good outcomes for customers in-line with the FCA's Consumer Duty.

It will also help to ensure the continued compliance of the company as an FCA regulated firm.

The role_
Make recommendations on how the customer journey can be enhanced to ensure it consistently promotes good outcomes for customers inline with the FCA's Consumer Duty
Lead in the scoping, redesign, implementation and embedding of the company quality frameworks
Review, evaluate and challenge the effectiveness of company conduct risk and quality management information (MI). In addition, make recommendations for improvement, supporting the implementation of any changes
Review the effectiveness of the quality tools/ systems and other technical support currently in place, make recommendations for improvement, and support in the implementation of any changes
Manage the creation, development, and delivery of information to support colleagues in embedding quality frameworks
Provide technical guidance to relevant internal stakeholders on quality frameworks where necessary
Engage, mobilise, and negotiate with key stakeholders. This will include regular dialogue with colleagues managing the implementation of the FCA's Consumer Duty
Track, document, report and present on the progress of the Internal Action Plan
Lead and support in delivering change within the company
Conduct any other work commensurate with the role
Requirements_
Detailed working knowledge of the FCA Handbook particularly the highlevel standards, the Consumer Credit Sourcebook (CONC) and Consumer Duty
Ability to solve a range of problems, offering pragmatic solutions taking account of regulatory and business/ operational considerations
Experience of working in an FCA/ PRA regulated firm
Previous experience in Change Management and Transformation
Capable of making independent, informed challenge of management information, policies, procedures, and processes
Strong time management skills; can confidently meet multiple deadlines with effective prioritisation
Excellent written and verbal communication skills. Adaptable style and approach, tailored to the audience
Ability to integrate a customer outcome focused approach. Demonstrably customer centric
Previously worked with/ familiarity of ISO 9000 standards or equivalent
Capable of analysing a range of data, drawing conclusions, and making recommendations for change
Good understanding of risk management. Ability to identify, assess, manage, and report risks