Complaints Manager - Brighton, United Kingdom - Office Angels

Office Angels

Verified Company

Brighton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Complaints Manager - Immediate Start

LOCATION:
Brighton

HOURS:
Full Time

PAY RATE:
£17 - £18 P/H D.O.

E

DURATION:
Until the end of July initially

Duties to include:

To manage the area's casework, ensuring the timely production of outcomes and reports, and effective liaison with students, staff and external parties.
To provide comprehensive and timely information to senior staff as required, and provide expert advice to ensure compliance with procedures
To support the Head of department in undertaking a review of relevant processes and procedures, to streamline with the ongoing review of the company regulations and policies, and to oversee the implementation of changes.
To provide management and support for members of the team, allocating appropriate case work whilst supporting and guiding colleagues with complex exceptional circumstances cases where needed.

Experience required:

Excellent interpersonal and communication skills
Experience in administration
The ability to communicate in a sympathetic manner
Able to respond to sometimes short notice requests for action
Confident working within a team
Experienced using Office 365 systems and MS Teams
Strong attention to detail and ability to multitask, be flexible, and prepared to turn their hand to anything.

- 'Can do' attitude and good at prioritising workloads

Readily takes responsibility and uses initiative

NEXT STEPS:

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance.

Here are just some of the benefits you can expect when you become part of the Office Angels team:

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.