Customer Service Administrator - Alfreton, United Kingdom - 2Fawcett Recruitment

2Fawcett Recruitment

Verified Company

Alfreton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role
:
Customer Service Administrator

Type:
Permanent

Location:
Alfreton

Hours:
pm

Salary:
£23,000

2fawcett are recruiting for a customer service administrator. This is a pivotal role providing a link from the customer to the business.

A key company role with customers in all areas including orders, pricing, costing, forecasting, CRM pipeline support, samples, specifications requests, service levels and other projects as defined in the Sales plan.

Responsibilities:

Enter all sales orders into ERP and follow through the system to despatch and delivery of product to the customer.
Enter and maintain accurate customer information in ERP,
Record and monitor service levels in designated accounts.
Follow all procedures relating to inventory control to ensure we hold minimum stock.
Control all goods returned from customers ensuring all actions are taken to customer satisfaction.
Generate Quotes (and filing of quotes & costing information), based on information provided by the Account Manager
Work closely with the sales team and procurement.
Customers visits as required to meet key contacts.
Knowledge to cover all roles within Customer Service during holidays & sickness.

Proactively and visibly supports the Health and Safety standards, rules and regulations of the organisation.

Job Types:
Full-time, Permanent

Salary:
Up to £23,000.00 per year

Benefits: