Leasehold and Private Rented Income Officer - Stratford, United Kingdom - Swan Housing Group

Swan Housing Group

Verified Company

Stratford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join our Customer Services team as an Income Officer

We here at Swan Housing are currently looking to recruit an Income Collection Officer on a fixed term contract for 6 months.

This role will be responsible for collecting more than £9million income comprising rent, services charges, and ground rents from a range of customers including shared owners, leaseholders and private rented tenants.

The Swan Income collection team is friendly, knowledgeable and play an integral role in our customer service, often acting as a first point of contact for our customers.

We take an empathetic approach and have a genuine desire to be helpful and informative.

We're an organisation with strong values.

We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation.

In this role you will

Proactively chase arrears and minimise debt
Process and administer all rent proctection insurance claims
Liaison with mortgage lenders, solicitors, debt recovery specialists, external agencies where necessary to expedite recovery
Attend the County Court to present cases where possession is required to minimise income loss to the Association
Negotiate realistic repayment agreements considering tenants financial circumstances and Swan's policies. Give advice on rent payment options
Support the Hera team with managing calls and enquiries

You should have/be

Able to communicate effectively at all levels
Previous experience of income collection of tenants rent and leasehold service charges
Knowledge of legislation in housing and leasehold management, including the L&TA 1985, CLRA 200
Knowledge and experience of service charges and preparing and issuing notices
Membership of RICS / ARLA / IRPM / CIH or another relevant professional property management organisation would be desirable