Customer Service Representative - Norwich, United Kingdom - William H Brown

William H Brown

Verified Company

Norwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a highly motivated
Customer Service Representative to complement our fantastic team in our Lettings Support Centre in Norwich, Norfolk.

As our Customer Service Representative you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What's in it for you?

Up to
£18,600 (depending on experience)

-
Support in training towards
ARLA -
NFOPP
qualifications (additional
£1,000 once qualified)

Industry leading
training and development:
Demonstrable
career ladder
Opportunities for
progression:

-
Collaborative,
rewarding and
fun environment

Team
incentives:
Understanding of
operations within an estate agency business

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND.

Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

Key responsibilities of a Customer Service Representative:

The main purpose of your role is to provide a
property management and
tenancy administration
support service to branches, landlords and tenants.

You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor:

Outstanding
Customer Service skills
Solid
administration skills

-
Resilient,
positive,
numerate and
detail oriented:

Organised and able to
prioritise workload in a faced paced environment
Excellent verbal and written
communication skills

Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide.

Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.

Work remotely

Salary:
£20,500.00-£21,500.00 per year

Benefits:

Casual dress
Referral programme

Schedule:

Monday to Friday

COVID-19 considerations:

All staff are required to wear a mask when not at their work station, 2m social distancing is required at all times, hand sanitizing stations are provided, one way system in operation at all times and office cleaned/sanitized every day.

Work Location:
One location