Customer Service Representative - Belfast, United Kingdom - ATS Gas
1 week ago
Description
Operating within a fast-paced environment this role is responsible for delivering heating maintenance repairs contracts for Client's within Social Housing Sector, Education Authority, Health Service and Local Government.
As a successful Customer Services Administrator, you will ensure repair requests are carried out efficiently, cost-effectively and seeing the job process through from start to completion whilst delivering a first-class service to our customer.
The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works.
Responsibilities
- The first point of contact, providing support for all customer queries you will,
- Provide an exceptional level of customer service, communicating to customers in a professional manner.
- Responsible for the administration for a specific contract(s)
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
- Work as part of a team to prioritise and manage the workload.
- Ensure customers are kept up to date, ensuring any issues are escalated to management.
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions, updating and reviewing system/data input.
- Inputting codes on completions readying them for invoicing.
- Maintaining standards and processes to reach KPI targets.
- To perform the job in accordance with the company's policies and procedures,
- To perform any other duties as may be reasonably required.
Requirements:
- 3 years recent experience in a busy office environment providing customer support
- Minimum of Grade C or above in GCSE or equivalent (English and Maths)
- Data input experience.
- IT literate, proficient in Microsoft Office
- Demonstrate reliability, flexibility, and adaptability.
- Effectively manage time to meet deadlines.
- Excellent team working skills.
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
Salary - depending on experience.
Working week
- Monday to Friday
Job Types:
Full-time, Permanent
Salary:
£20,500.00-£22,522.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Application deadline: 20/03/2024
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