Customer Service Administrator - London, United Kingdom - Tech Recruiters LTD

Tech Recruiters LTD

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Administrator

Scope of Role:

To provide high quality and responsive customer service and administrative support to external and internal customers within the repair business and other services offered at the Southall Avionics facility.

Support to customers is primarily via telephone dealing with inbound and outbound calls, high volume and often complex in nature.

Duties/Responsibilities:

Administration of customer repairs both in our repair facility and subcontracted.
Provide high quality customer service to all customers.
Quoting and pricing of repairs or sale of other goods and services.
Using courier portals to raise order shipments for customers.
Completing approved certificates, dispatch, and invoice.
Managing customer loan orders and requirements.
Sourcing and raising of purchase orders in accordance with purchasing handbook.
Customer delivery forecasts, reports and general enquiries.
Liaising with the production areas to achieve targets.
Assist with import / export requirements.
Support stores.
Maintain and improve TAT (turnaroundtime), quality and cost effectiveness.
Provide guidance where possible to the benefit of the company and its customers.
Ensure compliance with regulatory bodies requirements.
Work as part of a team, act in a professional manner, and convey a positive and constructive approach.
May be required to visit customers on a facetoface business with field sales manager(s)
Must have desire and ability to take on account management of some customers should this become a business requirement

Standard Company Responsibilities:

Undertake training that is identified as a requirement of the role as identified by the role Manager.
Undertake all other reasonable requests that are made by the role manager/acting manager or Directors.
At times of reduced department staff attendance there will be a need to be flexible and provide support outside of the normal tasks of the job to ensure customer satisfaction.
On occasion, you maybe required to take on ad hoc duties which includes, but is not limited to training, department associated tasks and brief secondment to other departments

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£27,000.00 per year

Benefits: