Customer Engagement Co-ordinator - Blyth, United Kingdom - Northumberland County Council

Northumberland County Council

Verified Company

Blyth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Information

The role
Housing Services has an exciting opportunity for a Customer Engagement Coordinator.

The role involves playing a key role in promoting the value and scale of tenant engagement across our housing service, increasing involvement, ensuring it is embedded and above all, integrating our tenants' views and scrutiny into the design and delivery of new and existing services.

Requirements:

You do not need to have direct experience in a social housing environment; however, you do need to be excellent at communication and be able to talk and engage not only with our tenants, but with partners, colleagues and relevant agencies.

You must be motivated, conscientious, have the ability to think on your feet, work on your own initiative, as well as being a team player.

An ability to empathise, a desire to help people and a common-sense approach are also key attributes for this job.

You must have the ability to relate and empathise with all stakeholders as well as having great competency in IT and written skills.

If successful, you will be responsible for making sure we are compliant in relation to the recommendations set out in the Social Housing White Paper - "the Charter for Social Housing Tenants" whilst ensuring there are a range of opportunities for us to work in partnership to deliver robust and meaningful customer centered services.

Further information

If you are looking for a new challenge or an opportunity to try something different and develop and gain new skills whilst in a housing setting, this could be ideal for you.

You will be part of our Engagement and Sustainability Team and work across the directorate and out in the district.

If you are motivated, genuinely aspire to doing a good job, are hardworking and enjoy a challenge then we would love to hear from you.

For an informal discussion about this role, please contact Stuart Brown, Senior Customer Engagement and Sustainability Officer on

Closing date: 28th August 2023.