Alpha Support Executive - London, United Kingdom - Ionic Information Ltd

Description

Customer Support for Financial Software

Purpose and scope of the role
We provide both web-based and installed software (windows). Therefore, a good knowledge of different platforms (Windows, Mac, iOS, Android) is desirable.

We have an outstanding reputation for delivering exceptional customer support and we are looking for someone with a positive can-do attitude and strong spoken and written communication skills to join our support team.

As a member of our team, you should be hungry to learn about financial markets, financial data, charting and technical analysis.

You'll receive full training on the job. You'll develop the know-how to distinguish, triage and act on bug reports, user errors, and other issues.


Responsibilities:

• Software and network troubleshooting.
• Escalation of bugs and errors to other departments.
• Provide training to new clients. (Onsite or online).
• Proactively reaching out to existing clients for refresher training. (Onsite or online).
• Dealing with daytoday administrative duties.

Experience:

• Excellent written and spoken English.
• Great attention to detail and a high degree of accuracy when performing data entry tasks.
• Polite and patient telephone manner.
• Ability to multitask and prioritise your workload.
• Competent with Windows, Word, and excel.

Desirable Experience:

• Previous experience working in a customer service role.
• Educated to Degree level in software, technology, or similar.
• Knowledge of Mac OS, iOS, and Chrome OS.

Our ideal support analyst will have the following traits:

• Highly organised
• Enthusiastic
• Strong IT literacy
• Resourceful
• Polite and professional
• Good written and spoken English
• Calm under pressure / good at handling demanding clients
• Team player
• Willing to go beyond the job spec when required
• Highly presentable when clientfacing
• A passion for quality and pride in their work
• An enquiring mind and the desire to constantly improve their skills

About Ionic Information Ltd
Ionic Information is a market-leading provider of stock market analysis software professionals use to manage their investments. More information is available online at


Salary:
£24,000.00 per year


Schedule:

• Monday to Friday

Work Location:
One location