Senior Application Engineer - Greenwich, United Kingdom - Reed Talent Solutions
Description
About the job
Key responsibilities
- Responsible for executing support activities to enable fault resolutions within the agreed SLAs to ensure the restoration of services.
- Accountable for resolving incidents and fulfilling Service Requests within SLA targets, or ensuring they are moved to the correct resolver team.
- Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers.
- Accountable for assisting Projects and other technical teams to deliver new services and update existing services in their portfolio.
Skills, knowledge, and experience
- Working knowledge of ITIL V3 Service Management.
- Desired extensive experience in an Application Support environment.
- Knowledge of agile project management methodologies.
- Knowledge of two or more of the following
- Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real-Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsetsand integration technologies/systems.
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