Patient Experience Coordinator - Bedford, United Kingdom - East of England Ambulance Service Trust

East of England Ambulance Service Trust

Verified Company

Bedford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role of Patient Experience Coordinator sits within the Patient Experience Team and is responsible for the handling and coordination of complaint and concern investigations within the Trust.

Please be aware this is a hybrid working role which will require some home working and a minimum of 1 day a week in the office, this will be more frequent during the training period.

The post holder will be responsible for completion of evidence gathering, data entry, liaising with members of the public, working with operational managers and colleagues to ensure an objective investigation that is supportive to staff and patients/families, identifying learning to prevent a recurrence of the incident.

Liaison with patients and families forms a core part of the role and so strong communication skills are essential.

The Trust is looking for an individual who is able to work in a fast paced and dynamic environment.

You will be working with the team to ensure compassionate and comprehensive Patient Experience investigations which may include sensitive information which can be distressing.

Training will be available on the job which includes both e-learning and face to face.

The Team are passionate about ensuring that our employees have appropriate work-life balance.

Please see attached JD and person Specification for full information on responsibilities and requirements of this role.