Patient Pathway Coordinator - Oxford, United Kingdom - Oxford University NHS Foundation Trust

Oxford University NHS Foundation Trust

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To coordinate and be responsible for the provision of full secretarial and administrative services to the clinical team To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion To comply fully with elective access policy;e.

The Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathwaye.g.timescale for referred tests and procedures, chasing departments if necessary for results.

To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated To arrange investigations, ensuring that these have been performed, results have been received, seen by relevant clinician and uploaded to correct software as appropriate within a timely manner.

To manage ones defined areas within the speciality and be responsible for prioritising work, developing staff and reviewing working practices to ensure effective department procedures and communication structures are implemented.

To coordinate the day to day activities of assistant specialty coordinators:

To train and supervise members of ones team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes.

Contribute to the identification and planning of development needs for the team and individuals.

To contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals.

On a day to day basis support individual learning and development. To be actively involved in the recruitment process.

To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients.

To take responsibility for data quality within a defined area; investigating issues, rectifying processes and providing training as required.

To deal with complex enquires from staff, patients, relatives and visitors investigating and researching matters in order to provide information, guidance and advice to others in response to their queries in line with departmental key performance indicators.

Use Voice Recognition Software to take responsibility for ensuring that letters for the speciality are sent out within the defined turnaround time, being pro-active in ensuring that each clinic attendance has been documented.

To keep close liaison with the outpatients department in order to maintain smooth running of outpatient clinics and to keep the department informed of any known changes to forthcoming clinics.

To carry out any other duties as directed by the management team/consultant.

This may cover a wide range of duties including providing cover for other teams roles at or below this band.