Customer Relationship Manager - Surbiton, United Kingdom - HandyExperts

Description

Who are HandyExperts?
We are a forward thinking UK property maintenance company that has been established for more than 15 years. Our aim is to always provide customers with exceptional levels of customer service. We use technology to enhance our systems and processes and weuse outstanding people to personally and diligently serve our valued customers


What's the role?

We're looking for an experienced freelancer to help field our inbound customer queries and to book and administrate their property maintenance jobs.

We're a small close knit team of friendly people, who share an empathetic drive to make customers feel valuedand cared for


Which skills are a must?
The ability to connect and build natural relationships with our customers and tradespeople on the road.

The commercial flair to discuss and negotiate quotes confidently and the administration skills needed to help organise the further works and see themthrough to successful completion.

The abililty to flourish in a dynamic, fast-paced, multi tasking, digital environment. Office experience in the bookings and administration of trades a plus


How will you work?
The role is fully remote including training and you can work from anywhere in the world. Typically 5-8 hour shifts are scheduled anywhere between 7.30am-7pm GMT. A suitable home office space is required, including Windows PC (not Mac compatible) hard wiredto reliable high speed broadband internet and a wired headset


How to apply?
Individual freelancers only (no agencies please)