Call Centre Representative - Sheffield, United Kingdom - The Connected Consulting

The Connected Consulting
The Connected Consulting
Verified Company
Sheffield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team.

As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries and concerns.


Responsibilities:


  • Answer incoming calls promptly and professionally
  • Provide accurate information to customers regarding products, services, and promotions
  • Utilize phone etiquette skills to ensure positive customer interactions
  • Analyze customer needs and recommend appropriate solutions
  • Maintain a high level of knowledge about company products and services
  • Collaborate with team members to achieve individual and team goals

Requirements:


  • Excellent verbal and written communication skills
  • Strong problemsolving skills and ability to think quickly on your feet
  • Ability to handle high call volumes while maintaining professionalism
  • Strong attention to detail and accuracy in data entry tasks
  • Ability to multitask and prioritize tasks effectively

Salary:
From £24,885.89 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 04/04/2024
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