Arrears and Collections Team Leader - Carlisle, United Kingdom - Adecco UK

Adecco UK

Verified Company

Carlisle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arrears and Collections Team Leader

Adecco are delighted to be working with our Carlisle based client who are constantly investing and developing the business and have a real passion for their customers and employees.

If you would like to join an employer who are supportive, collaborative and offer training and development this role could be for you.

Our clients' employees say they love the people they work with; they feel like a family, they are all working towards the same goals, they feel supported and valued and it is a great place to work.

The role
Working within the Operations function the role holder will lead the Arrears and Collections team.

With ownership of all processes and procedures within the Arrears and Collections functions, you will lead your team to provide an exceptional customer experience.

You will support the Shared Services and Arrears Manager in making sure we meet our regulatory requirements for all mortgage and current account customers in, or at risk of, financial difficulties.

You will have responsibility for the competence and development of individuals within the team to ensure internal and regulatory standards are met.

You will ensure that criteria and procedures reflect any changes in the economic situation.

You will assist the Shared Services and Arrears Manager to manage relationships with business stakeholders and key business partners to ensure service delivery is maintained, and risk exposure is avoided.

Enhance operational performance of the team by ensuring that fair and consistent outcomes for customers are delivered, in accordance with Policy and in conjunction with the Shared Services and Arrears Manager.

What our client can offer you

Working in a supportive environment where you will receive regular time for your personal development journey, to kick start your career.
You'll have the opportunity to help shape the future of the business, sharing your experiences with customers to help the employer learn from these to drive business improvements.
Our client promotes a healthy worklife balance to support your wellbeing and personal life, with a range of working hours and shift patterns available, we have something to suit everyone

What do we require?
Due to expansion, our client is looking for an Arrears and Collections Team Leader to join their existing team.

We are looking for an individual who has experience in leading Operations teams, ideally within a regulated, financial setting with current knowledge of regulatory and compliance requirements.

You'll have experience working within a T&C scheme/quality framework and have the skills to fairly and consistently assess the competence and training requirements of individuals.

A solid team leader with the ability to inspire, motivate and develop teams to achieve SLAs and business objectives and to reach their full potential.
Able to balance capacity demands and service achievement without compromising standards or quality.
Analytically capable with the ability to evaluate and distil information, reaching logical conclusions at pace.
Engaging and influencing, working collaboratively with stakeholders and building strong relationships based on a common goal.
Strong verbal and written communicator with exceptional interpersonal and relationship management skills.
Solutions focussed, organised, decisive with a cooperative approach.
Focussed on continuous improvement and constantly looks for ways to increase productivity/profitability or reduce cost/risk.
Driven and resilient, projects enthusiasm and energy particularly in challenging times.
Promotes and fosters a culture of open, honest and transparent communication with teams and listens/acts on ideas or feedback.

Benefits Package

Competitive salary depending on skills and experience
25 days holiday (increasing with service) plus bank holidays
Annual paid leave to support local work in our communities and with charities you want to help
A company pension scheme
Access to a 24/7 Employee Assistance Programme for you and your family, plus Mental Health First Aiders in work
Up to £1000 as part of our cycle to work scheme, so we can leave a cleaner planet behind us for future generations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Austin Burrell