Technical Support Officer - Darlington, United Kingdom - Environment Agency

Environment Agency

Verified Company

Darlington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Number of jobs available- - Region- North East

City/Town
Darlington, Newcastle

Building/Site

Tyneside House, Teesdale House

Grade

Staff Grade
Post Type
Permanent

Working Pattern

Full Time

Role Type

Operational Delivery

Salary Minimum £27,24

Job description
We are looking for a Technical Support Officer to join our Regulated Industry department in North East Area. The successful applicant will play a vital role in supporting the department in delivery of its key objectives, including work on customer information requests, management of shared mailboxes, compiling monitoring returns, records management and debt recovery. The applicant will work closely with Regulatory Officers, Specialists and Team Leaders.

Key objectives of the role include

Management of customer information requests and enquiries
Management of shared mailboxes
Providing and maintaining efficient support systems
Compiling monitoring returns
Support debt recovery work
Support on EPR high profile sites

The team

The Support Officer will be located at our Darlington or Newcastle offices and will support officers in Regulated Industry across the North East Area who deliver a range of activities on permitted sites across the area to ensure compliance and protection of the environment.

Experience/skills required

You'll be able to demonstrate that you have experience of, or skills in:
Effective communication and developing and maintaining effective working relationships;
Influencing and persuading customers;
Working independently, taking decisions and solving problems to achieve positive outcomes;
Prioritises and organises tasks and resources to ensure timely achievement of results
Working cooperatively as part of a larger team to achieve common goals.
Effective use of Microsoft IT packages
Contact and additional informationInterviews will be in person and will likely be held in June.

The role can be undertaken on a hybrid basis with a mixture of office and home working
There may be occasional travel required between Environment Agency offices
Responding to incidents is a central part of what we do.

You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident.