Business Administration Apprentice - London, United Kingdom - Synnovis

Synnovis
Synnovis
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Synnovis is a scientific organisation with a clinical purpose and is part of SYNLAB Group, Europe's leading provider of laboratory diagnostic services.

Working in partnership with Guy's and St.

Thomas' Hospitals, King's College Hospital, Princess Royal University Hospital and local CCG networks, we aim to set the standard for the future of pathology.

This role is based in Synnovis Services which provides and manages Synnovis' laboratory facilities, including all equipment, consumables, maintenance services and LIMS


We have an exciting opportunity to join our supportive, friendly, busy team We are looking for a Helpdesk Apprentice to provide support and assistance to our stakeholders in maintaining their specialised equipment.

Building relationships with both suppliers and stakeholders to provide the best service possible.

What will the Apprentice be doing?

  • Work as part of the Estates Service Helpdesk Team for Synnovis.
  • Answer all queries and issues relating to any service failures
  • Provide, store, and update all information relating to service and equipment management for Synnovis
  • Offer a helpful and professional service to all helpdesk users via telephone and other methods of communication used within the business and will assist Synnovis in the provision of a highquality service
  • Responsible for maintaining a busy operating system and will be handling commercially sensitive material
  • Liaising daily with internal stakeholders and ensuring their service requirements are being met is an essential part of this role
  • Good communication and attention to detail are essential skills for this role
What training will the apprentice take and what qualification will the Apprentice get at the end?

  • You will work towards a level 3 qualification in Business Administration
  • All training will be delivered remotely by a dedicated development coach
What is the expected career progression after this Apprenticeship?

  • Opportunity for a full time, permanent position within the team
Generous annual leave entitlement - 28 days Performance related pay Annual incentive plan for all employees Ground breaking development opportunities

  • Log and support all enquiries with regards to Synnovis equipment repairs and maintenance activity in support to Operations.
  • Helpdesk mailbox and support line monitoring.
  • Ensuring all tickets are resolved in a professional and timely manner.
  • Following up with stakeholders to ensure full resolution of issues.
  • Update and ensure that database records are accurate and comprehensive.
  • Ensure set key performance indicators and operational targets are met.
  • Regular reviewing and updating Operating performance management system(s) and/or Quality systems used within the business.
  • Maintain and update the service contracts database, ensuring continuity across equipment, contracts, and support.
  • Create Shopping carts in SAP ARIBA, and complete goods receipts when required.
  • Expedite service requirements and act as business liaison with companies to achieve timely issue resolution.
  • Raise and support invoice dispute resolution.
  • Appropriate escalation of supply / supplier issues.
  • Maintain files and documentation thoroughly and accurately in accordance with company policy.
  • Ensure stakeholder adherence to preferred supplier database.
  • Take responsibility and ownership of tasks to ensure swift resolution
  • Lead and manage projects as and when required
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