Customer Care - London, United Kingdom - London Women's Clinic Ltd.

London Women's Clinic Ltd.

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London Bridge

About the company:

London Sperm Bank stands as the UK's leading donor sperm provider, proudly recruiting donors exclusively from the UK for UK recipients.

Located at London Bridge, our HFEA licensed facility ensures the highest standards of quality and ethics. With comprehensive support and guidance, we empower individuals on their journey to parenthood.

About the role:

As the Customer Care and Catalogue Coordinator, you'll ensure the quality of our sperm donor program by meticulously reviewing clinical files and paperwork.

Your role involves administrative tasks, triaging information, and fostering a recipient-centric culture. You'll analyse sales trends, collaborate on marketing strategies, and maintain compliance with regulations. Building relationships with internal teams and external stakeholders is crucial.

Job specification:

Person Specification:

Knowledge/Skills/Experience:

Attention to Detail, Administrative Skills, Reproductive Medicine Knowledge, Customer Experience Practices, Analytical Skills, Communication Skills, Confidentiality Management, Software Proficiency, Flexibility, Compliance Knowledge.

Employee Benefits

24 days' Annual Leave plus public Bank Holidays (pro rated for part time working)
Life Assurance
Nursery Scheme
Career Progression
Pension plan
Perkbox (benefits and reward platform)

Equality, Diversity & Inclusion

Additional Information