Customer Service Representative - London, United Kingdom - JMC Aviation

JMC Aviation
JMC Aviation
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Representative- JMC are working with a leading Aviation Organisation based at Stansted Airport, due to continued growth they are now looking to recruit a Customer Service Representative to join their expanding team.- This is a Permanent Position based in Stansted.

This is on a 4 on, 4 off shift rota (2 days, 2 lates). Shifts are 12 hours in length.- Salary and benefits include:

  • Competitive Salary
  • Excellent career prospects
  • 25 days holiday per annum + Bank Holidays
  • Healthcare plan
  • Death in service cover
  • Electric car and cycle to work schemes.
  • Employee Assistance Program
  • 2 x basic salary life assurance


The main responsibility of this role is to provide a VIP service to all passengers/crew and visitors in a private lounge.

ensuring that they are dealt with in a professional, attentive and discreet manner.

  • Other duties will include:
  • Meeting and greeting of all visitors and crew.
  • Greeting of all airside flights and escorting of passengers and aircraft crew to the lounge providing a highly effective and efficient service
- always Adhering to safety and security procedures

  • Serving of refreshments to crew and passenger, always providing a VIP service
  • Preparation and planning for the following day and future flights.
  • Ensuring that any incidents or accidents are reported to Management immediately.
  • Completion of shift report and handover to ensure information is communicated between shifts.
  • Dealing with petty cash ensuring it is balanced correctly.
  • In order to be successful in this role, the Customer Service Representative will need to demonstrate the following skills and attributes:
  • Excellent customer service experience
  • Possess a UK driving license.
  • Clear and professional communication skills
  • Professional outlook and approach
  • Eligible to live and work in the UK.
  • For this opportunity JMC Aviation is acting as an employment agency.

Job details:


Ref:
IEL/LH/HQ


Type:
Permanent


Location:
London


Hiring Consultant:
Liam Hawkins


Job Type:
Permanent
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