Application Software Support - London, United Kingdom - Hexegic

Hexegic
Hexegic
Verified Company
London, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
London/Hybrid


Job Description:

The team of software support specialists enable our customers to work efficiently using data analytics and technical software products.


You are the first to respond to requests for support, have a passion for user enablement, and enjoy technical support.


Working alongside a small team of Software Support Technicians and support specialists, your insight into user inquiries and product bug reports will form an essential part of the feedback to our product engineering team.

Core Responsibilities

You are the first interaction with users filing support tickets.


In this role, you will:

  • Iterate with users via a ticketbased software support desk system.
  • Gather context around product questions and recreate and diagnose issues reported by users.
  • Triage, track, and correctly route support requests across the team.
What We Value

  • A passion for customer support and enablement
  • Ability to skilfully engage with customers on complex, sensitive topics.
  • Effective prioritization strategies and the use of task ticketing and tracking systems
  • Experience providing customer support, preferably on complex software platforms.
What we offer

  • A rewarding work environment were effort and hard work is appreciated and recognised.
  • Outstanding professional development with a £5,000 per year training budget
  • Excellent pay and benefits
More jobs from Hexegic
See all jobs of Hexegic