Customer Success Advisor - Hessle, United Kingdom - Giacom

Giacom
Giacom
Verified Company
Hessle, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Department:
Operations.

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Salary:Up to £24,000 + Comprehensive benefits package.
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Location:Hessle (minimum 3 days a week in office).


Role Overview
Provide direct support to the cloud partner base in a timely and accurate manner.

Using all available Internal & External resources to provide a high level of service putting our partners at the centre of all communications.


Responsibilities & Accountabilities
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Handling Queries and Requests: Address inquiries and information requests from both external partners and internal stakeholders.
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Proactive Customer Outreach: Reach out to our customer base, providing guidance and support related to our products and services.
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End-to
  • End Query Ownership: Take full responsibility for resolving queries promptly, adhering to team service level agreements (SLAs).
  • Vendor Collaboration: Work closely with vendors to facilitate Number Porting processes.
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Ticket Resolution: Resolve customer tickets related to failed orders, escalating issues to our Technical Support Team where applicable.
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Account Maintenance: Perform account maintenance tasks within our internal systems for our partners.
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Cross-Departmental Coordination: Collaborate with Sales, Cloud Practices, and Service Desk teams as needed.
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Record Keeping: Maintain accurate and up-to-date records in our CRM system.
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Partner enablement: Train and upskill partners, offering demonstrations of Giacom's Cloud Market and arranging further assistance through our Vendors and internal practices.
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Self-Driven Learning: Stay informed about our product offerings through independent research and utilising internal documentation.
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Empowering Partners: Guide partners in utilising our internal and external tools for self-service.
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Commercial Guidance: Explain product details to partners seeking specific information.
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Ad Hoc Tasks: Undertake additional assignments as required such as number porting.


Qualifications
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Effective Communication:Demonstrate exceptional written and verbal communication skills across all organisational levels.
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Experience in Customer Services or Sales:Leverage proven experience in customer service or sales roles to provide high-quality support.
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Friendly Telephone Etiquette:Maintain a professional and friendly manner when interacting with stakeholders over the phone.
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Task Management and Deadlines:Successfully handle multiple tasks and meet deadlines efficiently.
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Time Management and Organization:Exhibit excellent time management and organisational skills.
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Independent Work:Manage and prioritise workloads independently with mínimal supervision.
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Attention to Detail:Pay meticulous attention to detail in all tasks.
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Positive Attitude:Interact with a friendly, polite, and professional demeanour.
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Prioritisation Skills:Set priorities for incoming tasks from various sources, even under pressure and with changing priorities.
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Proficiency in MS Office:Be a competent user of Microsoft Office tools, including Outlook, Teams and Word.


Company Description


Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.


Giacom's market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world's leading vendors and service providers.


Our comprehensive portfolio of technology products and services gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.


At our core, we value diversity and inclusivity, creating an environment that empowers our team members to be their whole, authentic selves, every day.

We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through the transformative power of technology enablement? Join us in fulfilling this mission and making a meaningful difference


Additional Information
At Giacom, we champion authenticity and individuality. Say goodbye to rigid dress codes and embrace the freedom to be yourself. Our work environment encourages and celebrates your unique qualities, providing a space where you can truly thrive.


If our advert has sparked your interest in joining the Giacom team, and you're still contemplating whether it's the perfect fit for you, please don't hesitate to get in touch.

We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer.

Your exploration of possibilities starts with a simple connection, and we welcome the opportunity to connect
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