Payment Specialist - London, United Kingdom - Oakley Recruitment Ltd

Oakley Recruitment Ltd
Oakley Recruitment Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Oakley Recruitment is working in partnership with a well-established global, organisation based in London. This is a great opportunity to work in a newly established customer support team as a Payment Specialist.

Summary
Providing exceptional customer service whilst dealing with payment related calls.


Duties & Responsibilities

  • Processing various manual deposits and payments
  • Promptly dealing with queries and investigations relating to different payment types such as cheques, CHAPS payments, manual transfers, and payment exceptions
  • Responsible for answering calls with our customers including but not limited to, providing product information, account opening services as well as account maintenance
  • Taking ownership of customer enquiries and responding to escalated payment issues in accordance with agreed procedures
  • Preparing letters to customers and financial institutions
  • Working closely with the reconciliations team to resolve outstanding breaks.
  • Ensuring payments are processed within SLA and regulatory requirements are adhered to

Skills and experience

  • Experience in a retail banking environment
  • Must be selfdirected, detailoriented with a positive attitude
  • Able to work independently in a teamoriented and fastpaced environment with a passion to deliver exceptional service to customers
  • Good interpersonal skills and negotiation skills are a plus
  • Good problemsolving skills
  • Is adaptable, highenergy levels and desire to help others
  • Excellent team player
  • Good analytical and problemsolving skills with a view to supporting changes to processes
  • Experience working in a payments team is desirable, strong numeracy skills are a must
  • Excellent written and verbal communication skills

Package and benefits

  • 25 days holiday plus bank holidays
  • 37.5 hours Monday Friday, weekly shifts 8am 4pm, 9am 5pm, 10am 6pm 12pm 8pm (late shift can be remote working if preferred
  • Hybrid working, 3 days in the office 2 days in the office
  • Free parking
  • Contributory pension scheme up to 11% contribution from employer
  • Comprehensive Private medical insurance personal and immediate partner/ family members and upgrade plans available
  • Season ticket loan
  • Business Travel accident insurance
  • Life assurance 8x annual salary plus ability to top up to total 14x salary (salary capped at GBP130k)
  • Competitive discretionary annual bonus
  • Employee assistance programme
  • Free onsite gym membership
  • Critical health services
  • Occupational health
  • Bike4work scheme
  • Employee offers

Salary:
£25,000.00-£29,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Onsite gym
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Work Location:
In person


Reference ID:
EJ298
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