Customer Service Administrator - Chepstow, United Kingdom - Cardiff Gap Trade

Cardiff Gap Trade
Cardiff Gap Trade
Verified Company
Chepstow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

gap personnel (operating as an employment business) are currently recruiting for a Cutomer Service Adminstrator to join a busy team in a well-established client in Chepstow.
our client is a global leader in the design and engineering of aluminium window, door and curtain walling systems.


RESPONSIBILITIES:

  • To represent the company in a professional, enthusiastic and positive manner
  • Using Sage, create and update customer accounts accordingly
  • Ensuring Sage is updated with all relevant account information to assist both the customer services and finance departments
  • To take responsibility of assigned accounts and process proforma invoices where necessary
  • To ensure all orders are inputted in an accurate and timely manner
  • To use excellent attention to detail to assist with visual spot checks of orders inputted
  • To assist with setting and reaching high standards of order inputting across the department
  • To support the customer service department with all duties including cover of reception area
  • To ensure all customers adhere to the companys terms and conditions
  • To understand customer needs in line with the needs of the business
  • Keep up to date and respond accordingly to all enquiries
  • To be a proactive employee at all times
  • Liaise with and assist internal staff where required, promptly and in a professional manner
  • To attend meetings, training programmes, etc. as directed by management
  • To provide feedback to all other areas of the business to ensure continuous improvement of services

Knowledge & Experience

  • Proven experience in delivering excellent customer service
  • Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
  • Previous experience of working in a fastgrowing company
  • Previous experience of building and maintaining relationships with customers
  • Excellent level of IT literacy

Skills & Personal

  • Enthusiastic with an excellent telephone manner
  • Ability to build constructive working relationships with colleagues.
  • Strong communicator with excellent organisational and time management skills
  • Ability to think clearly, analyse data and present accurately.
  • Ability to work flexibly and proactively
  • Committed and reliable

Other information

  • Hours are 39.5 per week.
  • Monday to Friday working pattern
  • Temp perm Role

Job Types:
Full-time, Temp to perm


Salary:
Up to £25,000.00 per year


Benefits:


  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Chepstow: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
One location
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