Service Coordinator - Cannock, United Kingdom - United Plant Services

United Plant Services

Verified Company

Cannock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Information
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Job Ref:

EF936334CanSC

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Location:

Cannock, Staffordshire, United Kingdom

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Postcode:

WS11 1JR

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Type of contract:

Permanent

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Posted Date:

Thursday, November 23, 2023

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Closing Date:

Thursday, January 4, 2024

Service Coordinator

The Opportunity:
Service Coordinator

Contract:
Permanent

Location:
Cannock

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry.

We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland.

If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have:

Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe.
Supporting the controller to deliver industry leading business performance to exceed regional targets by optimising the planning of PM services to meet the customers schedule and support the delivery of Engineer productivity, work and time management. Effective call handling and customer liaison.
Ensuring purchase order numbers are obtained prior to starting any chargeable work.
Saturday morning telephone cover (Rota)
Maintaining effective communication keeping all relevant parties informed, always managing expectations.
Coordinating work in progress by ensuring PM jobs are completed in the field in a timely manner.
Actively promote team working ethic and provide support to cover colleagues as and when necessary.
Effectively problem solve and take ownership of issues to resolution.
Reporting on Engineer nonproductive hours and overtime.
Coordinating regional holiday planner to ensure both local and national coverage is in place.
When needed coordinate Engineer vans in for Service, repairs and purchase road tax
Supporting with the training of new team members
Optimising business opportunities to generate additional revenue.
Undertaking any reasonable task requested by a regional line manager

What will help you to excel in this role:

2 years in maintenance / PM planning environment
2 years demonstrable experience in technical environment
5 years' experience with customer liaison and coordination
Process accuracy and Commercial Astuteness
Excel data management and reporting
Industry knowledge to promote supply chain innovation in sector
Exceptional customer communication and influencing skills
Quality management and issue resolution

What you can expect from us:

Future development and career opportunities
Contributory pension scheme with employer contributions up to 6%
Profitshare bonus based on business performance
Paycare and eyecare health scheme
High street discounts

What's next

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met