1st Line Technical Support - Ringwood, United Kingdom - Sense IT Support and Services Ltd

Sense IT Support and Services Ltd
Sense IT Support and Services Ltd
Verified Company
Ringwood, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Summary


Our company provides IT support and solutions to small and medium sized businesses, and we are looking for a 1st line support person to join our small but very busy team.

This is an ideal opportunity for someone with a passion for IT to develop their skills and career potential.


Responsibilities and Duties

  • Provide 1st line support on a
    firsttime fix basis by phone using remote support tools
  • Take part in the administration of cloud services we provide to customers
  • Monitor backup and alerting systems raising support requests where applicable
  • Use the helpdesk system to record faults and their resolutions
  • Ensure any changes to customer systems are fully documented

Desired Skills (As many of the following as possible)

  • Basic understanding of Managed and Outsourced services
  • Comfortable using remote support tools such as Logmein
  • Understanding of file and folder permissions
  • Troubleshooting printing issues
  • Understanding of Microsoft Windows desktop technologies
  • Understanding of networking and network infrastructures
  • Understanding of mobile technologies, phones, tablets, android, iOS, Windows
  • Experience supporting Microsoft Office Applications
  • Understanding of Microsoft Active Directory
  • Strong problem solving and troubleshooting skills
  • Strong communication skills and excellent telephone manner
  • Reliable and punctual
  • Proactive mindset always looking forward and preparing ahead

Desirable

  • Driving licence
  • Any IT related Microsoft, CompTIA, BTEC qualifications would be an advantage
  • Own transport
Direct applicants
only strictly
no agencies

Salary:
£22,000.00-£25,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ringwood: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
Sense/Ringwood/1st
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