IT Co-ordinator - Shoreditch, United Kingdom - IT Talent Solutions Ltd

IT Talent Solutions Ltd
IT Talent Solutions Ltd
Verified Company
Shoreditch, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
My client is looking for an IT Manager / IT Co-Ordinator.

This position is a key position within my client's business and they are just launching their in-house IT Team.

For this position you don't have to have stemmed from an IT Manager position, my client is open to a strong 2nd Line engineer who is looking totake the step into an IT Manager role.


You would be required to come on site full time initially to learn the business / systems / software and then after than initial period, they are happy to be flexible with remote working.

You
MUST have experience with Macs, Okta / One Identity.


Key responsibilities:

:
Work with our partner DataJar to provide Mac support when required
:
Own all user onboarding & software training for all team members
:
Proactive maintenance and administration tasks for the general IT setup
:
Work in a user-facing technical support role, giving face-to-face support onsite and deliver excellent customer service to all users
:
Own user issues, identifying solutions to resolve service incidents and requests
:
Communicate with users on the progress of investigations and planned solutions while managing their expectations
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Maximise issue resolution at the first point of contact
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Make use of the helpdesk analytics to manage & report progress
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Support and educate users with best practice guidelines to encourage self-sufficiency
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Ensure outstanding tickets are regularly updated to reflect their current status
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Assist remote support teams with incident resolution for any onsite devices
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Create standard documentation on common problem resolution, fixes and updating training materials
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Maintain user-facing familiarisation and FAQ documents, 'how-to' guides and training materials with the latest updates and user guidance
:
Contribute to the maintenance of work instructions so they reflect the latest to users is current developments in The Future Laboratory's technology estate to ensure the advice given
:
Liaise with colleagues or external support, utilising their expertise to solve more complex problems while maintaining communications and regular updates to users
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Always seek to facilitate improvements within the team and wider support teams


Essential skills and experience:

:
Configuring, deploying, troubleshooting, and supporting Macs
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A thorough and recent proficiency in each of the following programmes:
:
Software support (Microsoft Office Suite)

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Hardware support

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Audio-visual support

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Create and present training decks
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Minimum two years in a 2nd Line Mac support engineer role
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Expertly able to support Office 365, MS Office Suite (Outlook, Word, Excel, PowerPoint)
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Experience with linux file & LDAP management
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Experience with Okta identity management
:
Excellent communicator and ability to teach and coach team members
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Highly organised with an excellent attention to detail and ability to take initiative
:
Ability to work alone and self-motivate as well as work as part of a wider team
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