Dental Receptionist - Kidderminster, United Kingdom - Denora Dental Clinic Kidderminster

Description

Full time or Part time receptionist required for a very busy dental practice
We are seeking a confident and well-presented receptionist to cover every Monday from PM, Monday through Friday. Some flexibility to cover holidays would be an advantage.


Job Role:

To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service

Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards.

Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice.

Send out Welcome Packs and other relevant information where required

Effectively manage the appointment book for all dentists/hygienists/therapists/specialists, ensuring that the daily production targets can be met and the booking system is followed.

Proactively support the Practice Manager to market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients


Including:
Follow-up contacts and recall contacts

Reactivation of treatment plans

Collect referrals and testimonials

Oversee general mailings, proactively follow-up and monitor the responses

Provide information on the practice membership plan (where appropriate) and proactively sign-up/convert members

Involvement in practice open evenings, events and other marketing campaigns

Manage the reception and client lounge


To include:
Meeting and greeting all clients, providing a customer-focused and seamless patient journey according to the practice's brand standards

Welcoming new clients to the practice and introducing them to the practice philosophy

Answer all phone enquiries according to the practice's brand standards

Managing the patient journey post-treatment in order to build long
- term relationships with clients.

Provide and explain payment options where appropriate, take payment and book the next meeting.

Manage the referral and testimonial systems

Ensure the "front of house" is maintained to a high standard and complete daily housekeeping tasks, according to the practice's brand standards.

Ensure all clients have a copy of and understand their treatment plan


How to Apply:


OR
For an informal chat or more information please call Liz on


Job Type:
Full or Part-time Immediate start possible

Salary:
commensurate with experience and will be discussed at interview


Required experience:

• Customer Relations/Reception: 2 years + ideally at a dental practice
• Ability to use the computers and troubleshoot simple computing tasks and work on a database program (R4), Microsoft Word, Excel
• Have good numerical skills to perform simple accounting business dealing with patient finances and the ability to explain things clearly
• Ability to handle patient feedback and complaint
• Proficiency in telephone skills
• Be aware of clinical rules and have DBS clearance and be fully vaccinated to work in a healthcare environment
• Ability to handle a busy workload and multitask
• Have the skills & maturity to deal with challenging clients and be empathetic
• Be able to work on their own and be confident in speaking with customers
• Punctuality is a very important part of the role
• Driving License important

Job Location:

• Kidderminster, DY11 7BQ

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 43 per week


Salary:
£9.50-£13.00 per hour


Benefits:

• Onsite parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kidderminster, DY11 7BQ

: reliably commute or plan to relocate before starting work (required)


Experience:

Medical Receptionist: 1 year (preferred)


Work Location:
In person


Reference ID:
Dental Receptionist