Complaint Handler - Swindon, United Kingdom - Capita

Capita

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Capita is an equal opportunity and disability confident employer.

Do you like working with people? Enjoy using your initiative and taking responsibility for your actions? Are you a problem solver, who's motivated and looking for a new opportunity?

Capita is looking for a Complaints Handler to work for our one of our key Financial Services clients.

The role will be investigating and handling initial complaints about various products, mainly Pensions and Life - don't worry, full training will be provided on all the various products we deal with.

The role will be working on a hybrid arrangement, mainly working from home, however there may be need for occasional visits to the offices in either Swindon or Cheltenham - as such you'll need to be based commuting distance from either location.

Job title:

Complaint Handler

What will you deliver?

The role of this team is to be the initial escalation point for any complaints that are made to our busy contact team.

From there, you will investigate the nature of the complaint, and make every effort to resolve this with the customer by telephone, before any further escalation to the complaints department.

Customer service and satisfaction is key to our business, so this is a very important role in a busy operation.

What can we offer you?
In this role, you will be given fantastic training and development for your career in financial services.

You will also be given the following:

A starting salary of up to £24,000 per annum.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology

What are we looking for?

Customer service experience is essential, with experience in resolving customer complaints.
The ability to build relationships and rapport with customer, many of whom will be unhappy for various reasons.
Able to work under pressure and manage your own workloads effectively.
Be a team player this team work closely together to ensure the best outcome for our customers.
Good problem solving skills.
Previous experience in a Financial Services or Regulated environment would be beneficial, but not essential as full training is provided.

About Capita Regulated Services

At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from endtoend administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. What's next? _