Service Administrator - South West, United Kingdom - Rethink Mental Illness

Rethink Mental Illness
Rethink Mental Illness
Verified Company
South West, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description

Title:
Service Administrator


Location:
Wiltshire area working between Home and a Fixed Base


Salary:
£18,090.60 to £20,370.26 per annum pro rata


Hours:17.5 hours per week


Contract:
Permanent

If you, would you like to work for a leading mental health charity in a rewarding role where you will really make a difference, then join us


As a Service Administrator you will be managing and monitoring incoming referrals, the creation of monthly, quarterly and annual service reports, and occasional ad-hoc reports when needed using data from our in-house database as well as other sources.

This part of the role involves the accurate and efficient collection of data from and compiling into detailed reports.


In addition the administrator will support the service manager in organising the induction of staff, providing up to date and accurate information to external partners, writing minutes of meetings attended.

The Access Team is a new countywide recovery and peer support service across Wiltshire. It is run in partnership with local provider Alabaré.

Together, we're making sure we're walking alongside people who need support every step of the way, making sure they are ok, making sure they're accessing relevant support and then thinking about their next steps.

This delivers against the NHS's vision for mental health care and support through more local, community mental health services and how community services should offer whole-person, whole-population health approaches.


What do I achieve?

  • I am responsible for the accuracy of my work
  • I am responsible for collating and presenting data to deadline
  • I keep accurate minutes of meetings
  • I am organised
  • I use communication skills of engagement, negotiation, motivation and explanation will be required to enable the management of potential barriers to communication
  • I record details of all contacts with service users and other professionals immediately following each contact.
  • I ensure that I follow up actions from contacts are progressed efficiently and effectively.
  • I complete administration tasks on RIS, including scanning onto service user records, updating service user information.
  • I coordinate induction of new staff
  • I support administrative elements related to safeguarding in line with agreed standard operating procedures

I have the essentials covered:


  • Experience managing data sets and relational databases
  • Experience creating reports from raw data
  • Experience of handling calls which need to be dealt with empathetically and sensitively
  • Experience of working collaboratively with external stakeholders to improve collaborative working efforts
  • Organisational skills with the ability to manage and prioritise workload and meet deadlines
  • Knowledge of risk assessments and ability to identify potential risks and how to best manage the risks.
  • Knowledge and understanding of the needs and barriers faced by people who experience mental ill health.
  • Knowledge and understanding of the principles of confidentiality and duty of candour
  • Excellent organisational and time management skills
  • Outstanding customer service skills
  • Excellent attention to detail
  • A good working knowledge of Microsoft packages including Word, Excel and Outlook
  • IT/computer qualification is desirable e.g ECDL, RSA 111, CLAIT or equivalent experimental learning
  • Excellent interpersonal skills, confident communicator, both verbally and in writing
  • Able to work confidently alone and effectively as part of a team
  • Experience of creation of data collection spreadsheets, data analysis, and pulling off data reports
Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do


_ Don't meet all requirements?_

_ If the role sounds exciting to you but your experience, skills or qualifications don't exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position_

Caring for our people.
We offer a wide range of support.


Some of our benefits include:
-
PULSE - your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
-
Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
-
Taking time for you: we work flexibly -you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
-
Planning for the future: We have a contributory pension scheme.
-
Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
-
£300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

**D
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