Groups & Events Coordinator - London, United Kingdom - Groups and Events Operations

Description

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?


MAIN JOB PURPOSE:

To ensure groups and events are booked and converted in line with the hotel's strategy. To ensure the planning, organization and efficient operation of the Groups & Events Department.

To organize all aspects of the groups and events processes once receiving the contract and to include pre event logistics, on site event management and post event follow up and billing.

To maximize customer satisfaction in order to ensure return of business. To ensure all leisure enquiries and tour series are handled efficiently.


DUTIES AND RESPONSIBILITIES:

• To arrange showrounds of the Hotel and all the facilities for new and existing clientele.
• To chase prospect and tentative leisure group bookings for confirmation and conversion.
• To chase definite group bookings for rooming list and create special F&B packages in order to generate increased revenue.
• To be present on the floor throughout the event (whenever that might be depending on the nature of the event) to ensure that all requirements are fulfilled and delivered and any sales opportunities for this event or for the future are exploited.
• To ensure that all accommodation requirements relating to conference business are correctly administrated.
• To prepare all relevant paperwork for the weekly BEO meeting on Thursdays, to ensure that all information is communicated to the other departments.
• To ledger off all accounts within 72 hrs after the event.
• To ensure that the office is at all times manned and all telephone enquiries answered immediately.
• To handle minor guest and customer complaints with precision, speed and with a professional manner, and to the Hotel's procedure.
• To deal with all internal bookings, as and when requested to the standard set down.
• To prepare and ensure the distribution of the daily function sheets (with diverse account and billing instructions).
• To prepare Leisure Group forecast for the Revenue Manager.
• To sort and deal with all incoming mail on a daily basis and ensure all information is communicated to the relevant persons as soon as possible.
• All leisure enquires to be answered within 4 hours wherever possible or 8 working hours as a maximum and put in the system.

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)


Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the
My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you ?


Our Benefits Package Includes:
-
Competitive Salary
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Holidays:28 days' holiday including 8 public holidays
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Contributory pension scheme and Life Assurance
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Discounted dental and health cover with HSF
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Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
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High street discounts:with Perks at Work


At Meliá we are all VIP ?

Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP **People.

We are an equal opportunity employer and value diversity.

We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.

We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be
"Very Inspiring People", follow us on:

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