Patient Sales Advisor - Cirencester, United Kingdom - Smart TMS

Smart TMS

Verified Company

Cirencester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
Smart TMS is the largest TMS provider of Transcranial Magnetic Stimulation (TMS) in the UK and Ireland. With an ever growing network of clinics.

We are looking for a compassionate, empathetic person to join our sales team in our head office based in Cirencester.

This person will support our patients through their mental health journey of TMS treatment.

Patient Sales Advisor.

The role of a patient Advisor focusses on sales and customer service, where all opportunities are maximised to ensure that business targets are reached and exceeded.

You will be required to deliver the highest level of service to ensure new patients are provided with all information required to start their TMS journey.

A patient Advisor will ensure new patients have completed medical questionnaires, attend assessments online and book treatment when approved by the clinical team.

This is a targeted role, where performance is measured against a range of key performance indicators.

The Key functions of the role is to ensure that:

You are converting all enquiries at the required target rate.
Meet or exceed sales targets on a regular basis
You are delivering the front of house service expected for all patients, Psychiatrists and GPs or other health professionals.
You are providing patients with all the information to required to allow them to attend their assessments. Selling the business and treatment to them.
Bookings are taken inline with the company process to avoid unnecessary mistakes and cancellations or upheaval in the patient journey.
Collaborate with the sales team to develop strategies for increasing sales.
You are effectively communicating with all teams and patients about their care.
Maintain accurate records of all sales activities and customer interactions.

This role is supported by other departments and Directors to ensure that department and business targets are reached, and the correct quality levels are achieved.

This is a permanent office based role working Monday to Friday, 40 hours per week. We would also consider part-time applicants 9am to 1pm.

Key Responsibilities:

Ensure that you meet all daily, weekly and monthly targets.
To manage and prioritise work within your role
Provide accurate information to both patients and third parties
Such other tasks as may reasonably be required.

Required Skills:

Previous experience in sales or customer service is preferred

Strong organizational and time management skills

Excellent communication and interpersonal skills
Compassionate, empathetic. With some knowledge or interest in mental health.
Desire to deliver excellence in every area.

Ability to build rapport and convey personality over the phone.
Knowledge of Salesforce and/or similar database software.
Basic IT skills and knowledge of office. Flexibility within your role and willingness to get involved with other aspects of the company
Strong communication and ability to work well within a team
UK driving licence or ability to travel to and from the office on a daily basis

Immediate start date (with some flexibility if required)

Job Types:
Full-time, Part-time, Temp to perm

Pay:
£24,000.00-£26,000.00 per year

Expected hours: 40 per week

Benefits: