Customer Service Advisor - Burscough, United Kingdom - Direct Accident Management Ltd

Direct Accident Management Ltd

Verified Company

Burscough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fast Track - Medical File Handler

Location:
Burscough, Ormskirk

Salary:
£Competitive

Contract Type:
Perm

Position Type:
Full Time

Hours:
Monday to Friday 9-5
PALS (Professional and Legal Services) is a medical legal agency.

We are currently recruiting for a
Fast Track
Medical File Handler to join our fantastic Medical Department in Burscough, Ormskirk.

This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

You will take instructions from the Solicitors, assisting them to obtain any medical evidence that is required regarding the clients claim.

From arranging any medical examinations, radiology to arranging surgery, ensuring this is all done within the deadlines.

In addition, take calls from Solicitors and clients, ensuring that each file is progressed, and that any required action is taken on the file.

Exercising a high level of attention to detail in ensuring all correspondence and documents contain full and accurate details.

We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative.

You will be responsible for ensuring that you provide an excellent service to your stake holders and ensure that everyone has a positive experience by delivering an outstanding service.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

Responsibilities to include:

Liaise and instruct the medical experts. Confirming experts terms & conditions
Source a medical expert, if specialist requested by the Solicitors are not on our panel of experts.
Chase medical appointments.
Send out appointment letters to the client & inform the solicitor
Text appointment details to clients. Contact client confirming their attendance also rearranging the appointment if necessary.
Request medical records contacting GP's & Hospitals whilst dealing with the private & sensitive nature of records.
Instruct any interpreters required to attend the appointment.
Review medical report ensuring all details are correct. Requesting amendments if required.
Arranging any treatment required to assist the client's recovery i.e. contacting Hospitals to arrange MRI or Surgery.
Chase & Review medical report ensuring all details are correct. Ensure ALL reports are received within the deadline
Arranging any treatment required to assist the client's recovery i.e. contacting Hospitals to arrange Surgery. Liaise with Hospital, Consultants, client & transport. Confirming with the Hospital that all departments have been instructed also ensuring that all hospital invoices have been processed before any surgery can take place.
Arranging any after care in relation to the recovery after surgery, followup radiology images, physiotherapy, home visits etc.
Working under instruction form the Solicitor regarding any court orders for further medical evidence within the ordered timeframe i.e. Joint Statements or Part 35 Questions
Schedule of loss providing the Solicitor a detailed breakdown of all invoices & future costs

About You:

Excellent communication skills, written, verbal and active listening
Enthusiastic team player
Keenness to learn and develop new skills
Ability to make judgement based decisions
Customer centric with a "cando" manner
Accuracy with a keen attention to detail
Experience within Medical Reporting (desirable)
Ownership and organisation skills
A structured and proactive approach to tasks
Able to work under pressure

What we offer in return:

We offer a clean professional office working environment in Ormskirk. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

Job Types:
Full-time, Permanent

Salary:
£20,000.00 per year

Schedule: