Damage & Loss Assessor - Manchester, United Kingdom - Gap Hire Ltd.

Gap Hire Ltd.

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

We currently have a great new opportunity for an experienced Damage & Loss Assessor to join our friendly but driven team at our Manchester Depot.

Our Vehicle Hire Division hire a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises.

The Damage & Loss Assessor will ensure that all mechanical and body work damages are successfully and accurately captured, documented and recharged onto the customer in a professional and timely manner.

Key Tasks and Responsibilities

To assist in controlling the damage process for all the depot fleet, including controlling costs for expenditure on a varied range of equipment and contracts within an agreed spend limit
Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance
Ensure validity of claim and transparency of profit margins
Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
Assisting in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes
Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
Invoice customers once recharge value is achieved with customer
Resolve or escalate all queries within a given time frame
Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales

Applicants for the Damage & Loss Assessor position should have/be:

You will have a keen eye and excellent attention to detail as you accurately assess damage to vehicles and identify repair methods, using our systems to create and track estimates.
An effective communicator with the ability to build strong customer relations and effectively explain the repair procedure to customers and the workshop.
Ability to work effectively under pressure and prioritise your workload
Passionate about providing outstanding customer service
Full UK driving license

Benefits include:

Competitive salary plus bonus
Up to 25 days annual leave plus bank holidays
Contributory Pension Scheme
Life Assurance
Employee Assistance Programme

About Us:

We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients.

Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.

So what next?
If you fit the profile and are up for the challenge, we would love to hear from you