Customer Service Advisor - Heswall, United Kingdom - Laird Assessors

Laird Assessors

Verified Company

Heswall, United Kingdom

22 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Opportunity:
Customer Service Advisor

Ignite your passion for Customer Service and embark on an exciting journey with us We are thrilled to present a captivating opening for a Customer Service Advisor to join our exceptional Engineer Liaison team.

Our teams strive to exceed expectations, deliver an exemplary but personable service and as a result have won a few awards along the way.

If you thrive in a forward-thinking dynamic setting and are inspired to excel beyond limits, this is an ideal opportunity for you

About Us:

We stand as the leading independent automotive experts in the UK, offering a spectrum of tailor-made and intelligent solutions across the industry.

Our adept engineers generate a diverse range of comprehensive reports within the automotive industry. Nurturing the success of our employees is our foremost commitment. Our workforce is the cornerstone of our excellence, propelling us to deliver exceptional services to our clients. We are dedicated to upholding an environment that's motivating, fosters pride, and is full of opportunities.

Overview & Duties:

As an Automotive Service Advisor, you will take the lead in our customer interactions, delivering top-tier assistance. Your role will be pivotal in upholding our reputation for delivering unparalleled customer service.

Key responsibilities encompass:

Collaborating seamlessly with other departments to address customer queries, ensuring a seamless and satisfying customer journey promptly and accurately.
Cultivating an extensive understanding of our services, staying current with internal updates and industry developments within this everevolving field.
Identifying opportunities for upselling and crossselling, tailoring them to fit the unique needs of each customer.
Maintaining meticulous records of customer interactions and transactions.
Recognising and escalating intricate or unresolved matters to the relevant department for resolution.

Qualifications and Skills:

Previous experience in a customer service role is required.
Excellent verbal and written communication skills, with a friendly and professional demeanour.
Strong problemsolving abilities and a customercentric mindset.
Ability to multitask and manage time effectively in a fastpaced environment.