Network Support Engineer - London - American Dental Network

    American Dental Network
    American Dental Network London

    5 days ago

    Default job background
    Description

    Vorboss is building London's next-generation business fibre network. We understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. Our goal is to revolutionise the fibre network in London (and beyond) by employing smart, talented individuals who can help us achieve this.

    Job Summary

    We are seeking a proactive individual who will ensure exceptional customer service during all interactions with the Service Desk, guaranteeing seamless operational service at all times. The successful candidate must be able to provide support with minimal business impact on the customer and within agreed service levels.

    Key Responsibilities

    • Provide technical support to customers, responding to network issues via email or phone.
    • Monitor customer network equipment and ongoing tickets.
    • Offer concierge-level support throughout the customer onboarding process.
    • Effectively communicate verbally and in writing within the team, organisation, and customers.
    • Be willing to respond to network and customer issues outside of usual business hours, both planned and unplanned.

    Required Certifications

    • CCNA (desirable)
    • JNCIA (desirable)

    Essential Skills & Experience

    • Networking fundamentals (TCP/IP, Switches, Routers).
    • Strong customer-facing skills (phone, in-person).
    • 3-5 years of technical experience or previous Network Support Engineer experience.
    • Hands-on experience with networking equipment.
    • Knowledge of data centre environments, servers, and network equipment.
    • VoIP expertise (desirable)
    • MSP experience (desirable)
    • Previous fibre experience (industry or installation) (desirable)

    About Vorboss

    We believe in supporting our staff's mental and physical well-being, offering various benefits:

    • Employee Share Plan - become a shareholder after joining the company.
    • Company pension scheme.
    • Training budget: 5% of annual salary.
    • Annual leave allowance (25 days, increasing with years served).
    • Mental health support through Spill.
    • Cycle to work scheme.
    • Discounted gym memberships.
    • Free eye test.
    • Hastee app for salary management.

    Diversity, Inclusion & Equal Opportunities

    We strive to be an equal opportunities employer, promoting diversity and inclusion. We aim to create a fair environment where everyone has equal opportunities, regardless of gender, age, disability, religion, belief, sexual orientation, marital status, or race. This commitment includes equality training and preventing bullying, harassment, victimisation, and unlawful discrimination.

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