Higher Executive Officer - Newcastle upon Tyne, United Kingdom - Department for Work and Pensions

Department for Work and Pensions
Department for Work and Pensions
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details

:


Reference number

:


Salary

:

- £35,711 - £36,545
  • National: £35,711 Min £36,545 Max

Job grade

:


  • Higher Executive Officer
    Contract type
:


  • Permanent
    Business area
:


  • DWP
  • Service Excellence
  • Deployment
    Type of role
:


  • Operational Delivery
    Working pattern
:


  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available
:


  • 3Contents
Location

About the job


Benefits

:

Things you need to know

Location

  • Dudley, Lancaster, NewcastleuponTyneAbout the job

Job summary

:


At DWP we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.


We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at DWP accessible to you.


Job description

:

This is an exciting opportunity to join the Flexible Resource Team (FRT).

This highly adaptable team exists specifically to respond to planned and unexpected changes in Departmental priorities or surges in work.

We are looking for people who thrive on variety, manage change well and will be flexible in undertaking different work assignments.

FRT Site Leads will be responsible for leading operational teams in a Service Centre environment.

FRT will be deployed on medium to high volume, low complexity work that is easily predictable such as seasonable spikes in activity.

This will involve leading teams in a fast paced and flexible environment.

The role involves frequent changes to workstreams across DWP Directorates and an agile approach is necessary to ensure service delivery standards are met.


As well as service delivery the role will involve elements of change management and working alongside various senior stakeholders across DWP.


These roles are unique and challenging, with the aim of ensuring service delivery to our most vulnerable customers is maintained.

The role is office based in the locations specified. Normal hybrid working conditions apply.


Person specification

:


What we are looking for in our leaders

:


  • Strong leadership and interpersonal skills.
  • A driven, energetic leader who is able to improve quality and consistency
  • Strong collaboration and negotiation skills, with experience of influencing and managing effective stakeholder relationships.
  • Excellent communication, presentation and organisational skills.
  • Able to innovate and make sound business decisions at pace, through creative thinking and a flexible, agile outlook and approach.
  • Able to lead remotely, promote inclusivity and hold a solid understanding of equality and diversity and how it impacts upon service delivery.
  • A high level of emotional intelligence, honesty, integrity and a personal demeanour that inspires confidence and loyalty.
  • Travel between sites may be required depending on business needs.

Key Criteria
Your evidence will be assessed against the following key criteria. You must provide specific examples to demonstrate these criteria in your personal statement.

  • You are a confident, inspirational and driven leader, able to take charge of situations and provide direction to those around you and lead teams through change.
    (Lead Criteria 1).
:


  • You have the ability to work in a fast past paced change environment working closely as part of a team, with key partners and stakeholders within and outside of the organisation, navigating complex environments.
    (Lead Criteria 2)
:


  • You are able to work at pace in an environment of frequent change, ambiguity and lead teams enthusiastically to deliver a quality service to our customers
  • You are proactive in developing and maintaining positive and professional working relationships with diverse groups of people and organisations, prioritising the needs of the business while negotiating best outcomes for all stakeholders.
  • You can interpret complex management information in a clear and concise manner, drawing conclusions and presenting recommendations where appropriate, outlining the considerations you have made.
  • You can work within set rules and processes, setting and monitoring progress against milestones whilst still being able to innovate in an everchanging environment.
  • You have a focus on building your own and others capability, continually reviewing learning needs and development to ensure changing business requirements can be delivered professionally at pace
    .

Behaviours

:

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Communicating and Influencing
  • Working Together

Benefits

:


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Location
Please be aware that this role
More jobs from Department for Work and Pensions
See all jobs of Department for Work and Pensions