Workplace Concierge - West Midlands, United Kingdom - Resourcing Group

Resourcing Group
Resourcing Group
Verified Company
West Midlands, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

As the Temporary Workplace Support Coordinator, you will play a vital role in ensuring an exceptional customer experience and service delivery.


This position requires you to:

  • Collaborate with service providers for timely, quality service delivery.
  • Support the Service Level Agreement effectively.
  • Efficiently handle customer requests and keep them informed of progress.
  • Develop and maintain a comprehensive knowledge of onsite services to provide tailored advice to customers.
  • Assist with Emergency Evacuation procedures.
  • Conduct daily facility inspections.
  • Perform daily checks on stationery hubs and refreshment areas.
  • Complete daily checks of meeting spaces, ensuring they meet defined standards.
  • Ensure meeting room requests are handled promptly.
  • Provide operational support for internal events and coordinate hospitality orders.
  • Support customer training in using systems.
  • Assist with mail room duties.
  • Raise and manage customer feedback requests.
  • Attend weekly service line meetings.
  • Oversee contractor activities.
  • Report and track accidents and incidents.
  • Actively seek and review customer feedback.
  • Support the implementation and adherence to group policies.
  • Assist with internal and external audits.
  • Provide reception cover during absences.
  • Conduct space utilisation reviews.
  • Assist with small office moves and changes.
  • Provide regular building orientation/tours.
  • Be flexible and responsive to outofhour requests.
  • Review and update standard operating procedures.
  • Proactively make recommendations to support contract evolution.

Qualifications and Experience:


  • Prior experience in a similar role or strong customer service background.
  • Excellent communication and interpersonal skills.
  • Strong organizational and problemsolving abilities.
  • Flexibility to adapt to changing demands.
  • Proactive approach to tasks and responsibilities.
Resourcing Group is acting as an Employment Business in relation to this vacancy.
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