Tlhc Patient Administrator and Helpline Co-ordinator - Dover, United Kingdom - East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals University NHS Foundation Trust
East Kent Hospitals University NHS Foundation Trust
Verified Company
Dover, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Manage the helpline for the TLHC programme

To advise patients/ public on the programme and resolve any queries

To escalate any medical queries to the TLHC medical team and to communicate the response back to the patient/ public

To contact invited patients who have not attended an appointment for feedback

To actively contact patients to increase uptake into the programme

To book appointments for participants

To remain courteous, professional and understanding in dealing with all queries which are received via the helpline

To undertake any audit as deem appropriate as the project continues


The TLHC team comprises of a Band 8 Responsible Assessor, Band 6 TLHC Nurses, support workers and patient administrator and careline coordinator.


We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.

We also provide specialist services for Kent and Medway.

We care about our patients and our people.

We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike.

With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
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