Outpatient Bookings Team Leader - Royal Tunbridge Wells, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Royal Tunbridge Wells, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OFFICE
Outpatient Bookings Team Leader

Our Outpatient Bookings Team currently have an opportunity for a Team Leader

The opportunity

The Outpatient Bookings Team Leader manages the Outpatient Booking service including direct, online and contact centre bookings.

As our Outpatient bookings team leader, you will:

Ensure the team deliver an excellent booking service for both internal & external Customers, giving timely and accurate information as requested.

Ensure accurate utilisation of the patient administration system.

Ensure effective clinic utilisation.

Team management responsibility including recruitment coaching, development, appraisal and performance management

Ensure that staff cover the bookings line between 08.00am and 5.00pm Monday-Friday, utilising PIMS and linking directly with Nuffield contact centre

The person

To succeed as an Outpatient Bookings Team Leader, you will need:
Experience of working in a busy call handling environment
Key understanding of private healthcare, medical knowledge, referral systems and private practices of the Consultant body.
Confident, outgoing, great telephone manner
Ability to build relationships with all customers including patients, consultants, secretaries and GP surgeries
Ability to review and refine admin systems, analyse reports and make decisions based on data
Computer literacy, database and outlook skills essential
Positive outlook to change, ability to adapt, flexibility to working hours.

Nuffield Health Tunbridge Wells Hospital.

The Nuffield Health Tunbridge Wells Hospital are recognised for their friendly atmosphere, clinical expertise, and high standards of care.

Our purpose-built hospital has 40 ensuite bedrooms, a busy outpatients and pre-assessment departments.

We also provide a diagnostic imaging service (MRI, CT, Ultrasound, Mammography and X-ray), pathology, paediatric unit, Cancer care unit, 3 state of the art theatres and physiotherapy services.

The hospital has been established since 1968 and offers free parking for patients.

Find out more about our hospital using the link below;

The Benefits - Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued.

We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package.

As a Nuffield Health employee you will enjoy access to a free gym membership (plus discounted memberships for family members), access to our private healthcare, 33 days holiday (including bank holidays) which increase to 38 based on length of service (inc BH) and a range of lifestyle and financial wellbeing rewards.

You can truly enjoy a whole range of benefits tailored to your lifestyle.

At Nuffield Health, we take care of what's important to you.

Be your best and join us in building a healthier nation. It starts with you.

Join Nuffield Health and create the future you want, today.