Customer Support Adviser - Trowbridge, United Kingdom - Selwood Housing

Selwood Housing
Selwood Housing
Verified Company
Trowbridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer support adviser (FTC 6mth)

Selwood Housing

Full time (37 hours)

Flexible working opportunities

£23,500

Full time

Based Trowbridge and surrounding areas


Closing date: 02/04/2023

Interview date:06/04/2023**
The role


The purpose of this role is to deliver an excellent standard of customer service working with the customer support team to develop the skills and knowledge required to ensure a high level of customer satisfaction at all times.

It has the following main responsibilities;

  • Receive a range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
  • Escalate calls to other areas of the Selwood group in a professional and prompt manner.
  • Progress any repair requests on behalf customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.

What we need
For this role you'll need to have the following skills and experience;

  • Good standard of literacy and numeracy (minimum of grade C or above in English and Maths) or equivalent.
  • Qualification in customer care or a commitment to achieve this.
  • Excellent telephone manner.
  • Proven experience of working in a customer service environment.
  • Good communication skills, verbal, written and face to face.
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