Customer Service Advisor Working From Home - Glasgow, United Kingdom - Blue Arrow Ltd

Blue Arrow Ltd

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair.

And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better.

As a Customer Service Advisor within our Financial Support team, you'll be there for the customers in the moments that matter.

If you're a great listener and love connecting with people, this could be the role for you.

You'll be part of a close-knit CustomerService Adviser team at the heart of giving our customers a fantastic and memorable experience.

A Customer Service Advisor will provide an experience that is second to none. This service is essential in helping customers during financially difficult times.

Contract: Initially 12 Months, with a view to extension and opportunity for a permanent role
Hours: 37.5 hours per week, Mon-Sat, shifts across 08:00 18:00 weekdays, 09:00 17:00 Saturdays (Saturdays will be 1 in 2 and lieu days will be given when working Saturdays).
Location: Remote / Working from home
Salary: £14 per hour

The role Delivering an outstanding service to our customers on every call and helping as many customers as you can.

Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
Helping to keep the customers and the bank safe
Solving problems and escalating issues when necessary
Sharing best practice with colleagues, utilising our internal procedures
I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed
Delivering on customer requests, following our processes to safely complete key updates

Knowledge, Skills, and Experience:

Enthusiastic to learn new skills, selfmotivated and a passion to make a positive change in society
An ability to build strong relationships and influence colleagues at all levels
The confidence to share ideas and embrace new ways of working and a desire to learn new skills
Strong decision making and the confidence to speak up
Excellent communication, empathy and listening skills
Strong teamwork with a high level of motivation

Vetting Requirements: