Receptionist/administrator - Worcester, United Kingdom - St Johns House Medical Centre
3 weeks ago
Description
Receptionist
We have an exciting positions for a Receptionist/Admin to join our dynamic friendly team at St John's House Medical Centre.
Our administrative team is made up of secretaries, receptionists, read coders, scanners.
We all strive to do the best for our patients and give excellent 'customer service'
Excellent communication and prioritising skills combined with exceptional attention to detail are essential.
St John's House Medical Centre Worcester
Job title:
Receptionist/Administrator
Proposed start date:
ASAP
Contract:
permanent
Hours per week: 16 hours part time set days and shifts with overtime if required to cover sickness and holidays
- Monday to Friday Opening times 08:00am 18:30pm.
Accountable to:
Practice Manager
Interviews to be held on Thursday 13th April 2023
Job description
Key tasks and responsibilities:
The following are the main duties of a receptionist.
There may be occasions where you are asked to carry out other tasks; this will depend on factors such as workload and staffing levels:
Medical reception including telephone answering, assisting patients with queries.
You will work with a team and rotate duties either in the 'call centre' or on the main reception desk.
Daily duties such as :
Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
Helping to assist with general enquiries
Answer incoming calls in a timely manner as per practice protocol
Switching on clinicians PCs and ensuring everything is set up for the day
Full training will be given.
Person specification
Qualifications
Essential-Educated to GCSE level or equivalent
**Desirable
- **GCSE (or equivalent) in mathematics & English at grade C
Experience
**Essential
- **Experience of working with the general public
**Desirable
- **Experience of working in a healthcare setting
Skills
Essential-Excellent communication skills
**Essential
- **Strong IT skills
Essential-Good telephone manner
Essential-Competent in using Microsoft office
Essential-Effective time management
Essential-Ability to work alone and in a team
Essential-Ability to follow surgery policies and procedures
Essential-Good problem solving skills
Essential-Excellent attention to detail
Personal qualities
Essential-Polite and confident
Essential-Flexible and cooperative
Essential-Motivated
Essential-Empathetic
Essential-Ability to work under pressure
Other requirements
DBS check
This document may be amended after consultation with the post holder, to enable the development of the role, the practice and the receptionist.
All applicants should be prepared to accept extra, or surrender existing duties, to enable the efficient running of the practice.
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 16 per week
Salary:
£10.42 per hour
Benefits:
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (required)
Experience:
- Customer facing: 1 year (preferred)
Shift availability:
- Day shift (required)
Work Location:
In person
Application deadline: 31/03/2023
Reference ID:
PMC001
Expected start date: 24/04/2023
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