Customer Services Officer - Northallerton, United Kingdom - North Yorkshire County Council

North Yorkshire County Council
North Yorkshire County Council
Verified Company
Northallerton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Officer

Salary:
£23,194 - £24,948 (Pro-rata for part time)


Hours:
Full-time / Part-time opportunities available (25, 30 or 37 hours over 5 days)


Contract Type:
Permanent


Location:
Hybrid working - Northallerton

  • Do you have excellent communication skills and a passion for providing outstanding levels of customer service? Are you someone that can use innovative thinking to come up with timely solutions to problems?_
  • Are you seeking a varied and exciting role which can provide you with opportunities to develop your career? If so, we want to hear from you_

About our team


Our customer service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer focused ethos and culture.

Our customer service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council.


Currently we have exciting opportunities available for Customer Service Officer to become part of our inspirational Customer Service Team in Northallerton.


The role
As a Customer Service Officer, you will be the first point of contact for all enquires.

Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas.

You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be same.

Enquiries range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member.

Our staff are not only responding to general enquiries but also deal with some very specialist areas of work.


To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into our specific areas in which we service.

This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.


We have opportunities available within a number of bases of work across the County, with hybrid working available for all of our Customer Service roles.


What you will bring


We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers across North Yorkshire.


Ideally you will:

  • Have experience working in a customer focussed environment
  • You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
  • Be an innovative thinker and have a proactive approach to solving any issues that may arise.

What we can offer you


As a North Yorkshire County Council employee, you will have access to some great benefits via our everybody benefit's scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing.

You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.


Contact & Apply

_ Please note that we are open to expressions of interest for roles within our Customer Service Teams across the county with bases in Selby, Richmond, Scarborough, Stokesley, Northallerton, Easingwold, Malton, Harrogate and Skipton. Please visit our key opportunities page below for more information._

Key dates:


Closing date:
Sunday 23rd of July 2023


Shortlisting: 24th of July 2023


Interview date/Assessment Centre: 3rd & 4th of August


Job Description:

Rewards
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