Sales Team Manager - Romford, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Romford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Circa 36K + Bonus OTE 46K

The Role:

We have a fantastic opportunity for a Sales Manager or Telesales Team Leader with a proven background in supporting high performing teams, people management and coaching skills.

You will need previous experience in Contact Centre Management, with a keen understanding of Contact Centre metrics and practices with the ability to lead a diverse team.

As a Sales Team manager, you will need to demonstrate commercial awareness and have a proven track record in delivering performance against stringent KPIs and service standards with a determined focus to succeed.

You will need strong people management skills - especially in coaching and development, together with advanced numeracy and computer skills, particularly in Microsoft Office packages such as Excel and Word.

Key Responsibilities:

To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
To handle complaints in line with our complaint handling process.
To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
To document and deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
To champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process.
To always demonstrate a confident and positive attitude towards change.
To pay due regard to the interest of customers and treat them fairly.

Person Specification:

Previous experience in managing a successful sales team
Proven track record of engaging with, motivating, and proactively managing a sales team
Experience of working in an FCA regulated environment
Understanding of Travel Insurance would be advantageous
Excellent interpersonal and communication skills (written and oral)
Intermediate level skills using Microsoft Office product
Experience in performance management
Hands on approach
Ability to read and understand data analysing team performance
Excellent verbal reasoning skills
Effective time management skills
Effective problemsolving skills
Excellent prioritising and multitasking skills
Experience in managing a successful Telesales team
Experience of working in an FCA regulated environment
An understanding of Travel Insurance would be advantageous

Hours:

37.5 hours per week

The Call Centre is open during the following hours:8.30am - 8pm Monday to Friday

9am - 5pm Saturday

10am - 5pm Sunday

10am-4pm Bank Holidays

Benefits