Receptionist - Liverpool, United Kingdom - Central Station Hotel

Central Station Hotel

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Main responsibilities
Customer Care

To be present and visible in the reception and easily identifiable by guests as the person to whom they should go to.
Contribute to guest satisfaction and guest relations, whilst taking care to respect administrative procedures
Anticipate guest needs and take them into consideration. Handle guest requests for information and provide answers, putting them in contact with the appropriate people
Handle any customer objections, comments or complaints; providing a response as soon as possible while the guest is still at the hotel
Collect and input information on guests, to improve future visits to the hotel

Professional Techniques/Production

Manage the flow of hotel guests, keeping waiting times to a minimum
Take care of the arrival and departure processes
Inform guests about the formalities and any particular conditions relating to their stay and the services available in the hotel
Ensure all service and quality standards are upheld
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Ensure that all guest documentation is up to date and available
Handle reservations for all points of sale as needed

Hygiene/Personal Safety/Environment & General Duties

Ensure that the workplace remain clean and tidy
Ensure the safety of people and property
To complete any reasonable task as required by the hotels Reception Manager or Shift Leader

Person Specification
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: