Customer Success Consultant- Fully Remote- United Kingdom - Bury - Leasepath

    Leasepath
    Leasepath Bury

    1 week ago

    £40,000 - £60,000 per year *
    Description
    At Leasepath, a Microsoft Business Applications Partner, we are a rapidly growing global provider dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries. We offer leading technology solutions for Customer Engagement, Originations, and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform).

    We provide financial services companies with the tools to increase sales, reduce risk, and improve efficiency and profits. Our products are Cloud-first and SaaS-only, and we consistently deliver quality quarterly updates to all our customers.

    Position Overview:
    We seek a passionate and results-oriented Customer Success Consultant to join our dynamic team. This role involves driving customer satisfaction, retention, and expansion through effective use of Leasepath.

    Key Responsibilities:
    • Customer Onboarding & Relationship Management:
      • Lead and manage the customer onboarding process, ensuring a smooth transition for new clients.
      • Build and maintain strong relationships with customers, acting as their trusted advisor and advocate.
    • Customer Success & Health:
      • Conduct regular health checks and assessments to evaluate customer usage and identify potential issues.
      • Manage the renewal process, ensuring high renewal rates by demonstrating ongoing value and addressing customer concerns.
      • Identify and pursue opportunities for customer expansion through upselling and cross-selling, maximizing customer lifetime value.
    • Customer Feedback & Improvement:
      • Gather and analyze customer feedback to identify areas for product and service improvement.
      • Develop and deliver training to ensure customers effectively adopt new product features and updates.
    • Reporting & Metrics:
      • Track and report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention.

    Qualifications:
    • Proven experience in customer success or related role.
    • Strong understanding of customer onboarding, relationship management, and renewal processes.
    • Excellent communication, interpersonal, and presentation skills.
    • Ability to analyze data and identify trends.
    • Experience with CRM and customer success platforms.
    • Strong problem-solving and organizational skills.
    • Ability to work independently and as part of a team.
    • A passion for helping customers achieve their goals.

    Benefits:
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Collaborative and supportive work environment.
    • The chance to work with cutting-edge technology and innovative products.
    * This salary range is an estimation made by beBee

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