Customer Experience Advisor - St. Austell, United Kingdom - Concorde Group

Concorde Group

Verified Company

St. Austell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Customer Experience Advisor

SALARY:
From £23,000

LOCATION:
Saint Austell

DEPARTMENT:
Customer Experience

RESPONSIBLE FOR:
The delivery of first-class customer care services to the Company's tenants.

OVERALL, PURPOSE AND RESPONSIBILITIES

To provide with others the following customer services:

First point of contact for all customers, providing a 'One-Stop Shop' approach to answering all customer enquiries wherever possible
Entering full details of
all communications into QL to provide an audit trail
Processing incoming payments
Additional cover for reception services at the Company's head office
Administrative support to the Company's headquarters staff
Processing Home swapper Applications
Additional cover for Post Services
Support Contact Centre Experience Manager and Facilities & Customer Experience Advisor in providing Facilities Management Services

SPECIFIC RESPONSIBILITIES

To answer all incoming communication to the business as first priority.
To provide a fully computerised housing advice service to include:
Repairs logging
Repairs appointments
Repairs ordering
To provide support for office administration services at the Company's headquarters.
Support Customer Accounts Team by taking Rent payments when possible.
To assist the Contact Centre Experience Manager in providing facilities management services for Stennack House, including repairs & maintenance, stationery and canteen supplies.
To carry out telephone-based surveys, collect Census data and update company records in CSP. To efficiently update computer records and data during communications with customers.
Support Neighbourhood Services by input of First Response enquiries into QL, checking that open cases are not duplicated.
Accurate and timely inputting of data into the management database, ensuring compliance with data protection and equality & diversity policies and procedures.