IT Support Engineer - Surbiton, United Kingdom - Right Now Recruitment

Tom O´Connor

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Tom O´Connor

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Description

Are you currently looking to secure your next permanent opportunity within I.T?
Perhaps you have experience in Second Line Support, Application support or a Software support engineer.


Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.


Our client based in Surbiton, are looking for an Application Support Engineer to join their team on a Full-Time Permanent basis.


Job Type:
Temporary to Permanent


Salary:
£22,000 to £25,000 PA


Start Date:

ASAP

Location:
Surbiton


Role Type:
Fully office based


Hours: 40 per week - Mon -Fri


Holiday: 25 days


Job Role

  • Adhering to the ITIL standards
  • Software support for Ticket Vending Machines, Gates, and Ticket Validators for 17 operating Companies
  • Understanding how hardware on devices interact to solve software issues
  • Liaising with UK and Europe
  • Resolving software incidents in line with KPIs
  • Provide remote desktop support
  • Ensure support request 'tickets' are opened, updated and closed as efficiently as possible
  • Software & network analysis, diagnosis, troubleshooting & debugging
  • Active Directory Administration
  • Managing NTFS Permission
  • Smart ticketing expert
  • Telephone & software support for field service engineers
  • Microsoft Windows Server 2008 & 2012

Desirable

  • Working knowledge of SQL or Jira
  • Knowledge of Networking
  • Diploma or Degree in an I.T related field
  • Understanding of Hardware, building PC's
  • MS office skills (Ideally Excel)
  • Experience in virtualisation (VMWare, VNC, Hyperv etc)
  • Experience using Salesforce
  • Strong communication skills

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