IT Support Engineer - Surbiton, United Kingdom - Right Now Recruitment
Description
Are you currently looking to secure your next permanent opportunity within I.T?
Perhaps you have experience in Second Line Support, Application support or a Software support engineer.
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Our client based in Surbiton, are looking for an Application Support Engineer to join their team on a Full-Time Permanent basis.
Job Type:
Temporary to Permanent
Salary:
£22,000 to £25,000 PA
Start Date:
ASAP
Location:
Surbiton
Role Type:
Fully office based
Hours: 40 per week - Mon -Fri
Holiday: 25 days
Job Role
- Adhering to the ITIL standards
- Software support for Ticket Vending Machines, Gates, and Ticket Validators for 17 operating Companies
- Understanding how hardware on devices interact to solve software issues
- Liaising with UK and Europe
- Resolving software incidents in line with KPIs
- Provide remote desktop support
- Ensure support request 'tickets' are opened, updated and closed as efficiently as possible
- Software & network analysis, diagnosis, troubleshooting & debugging
- Active Directory Administration
- Managing NTFS Permission
- Smart ticketing expert
- Telephone & software support for field service engineers
- Microsoft Windows Server 2008 & 2012
Desirable
- Working knowledge of SQL or Jira
- Knowledge of Networking
- Diploma or Degree in an I.T related field
- Understanding of Hardware, building PC's
- MS office skills (Ideally Excel)
- Experience in virtualisation (VMWare, VNC, Hyperv etc)
- Experience using Salesforce
- Strong communication skills
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